Terms and Conditions


A minimum order of $250 applies to all general stock orders.
We accept Visa, MasterCard, cheque or direct deposit.

New customers
The initial order will be on a pro forma basis, whereby payment must be made in full including the cost of freight and G.S.T before the goods are dispatched. New customers can collect goods from our warehouse and pay on collection.

Application for credit
30 days credit is offered at our discretion. A standard Gift & Home wares Association “Credit Application Form” must be completed by all new customers and new owners of a business.
All accounts are strictly 30 days from date of invoice.

Change of ownership
Change to a business ownership must be made in writing to New Direction Imports along with a credit application form. New orders will be on a pro forma basis for the initial order.

All prices are exclusive of G.S.T. Prices quoted were correct at time of printing. However we reserve the right to change our pricing without notice.

Returns & Credits
Returns or credits are only accepted within 7 days of receipt of goods. Returns must be in original packaging which they were received in. We do not offer Refunds or goods on consignment.

Freight costs are the responsibility of the purchaser. We endeavour to keep our freight rates as low as possible. We do not accept any responsibility for the goods once they have left our warehouse. Insurance is available on all orders at an additional cost to the purchaser.

If you provide personal information, those details are stored securely and may be used to send you marketing material from time to time. New Direction Imports is committed to maintaining the privacy of our customers and will not divulge any personal information outside our company, except when we are required to do so by law.